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Sunday, January 11, 2015

How to avoid auto ban/disable of your Uber account

How to avoid auto ban/disable of your Uber account

Dear Uber Riders,

          I hope you are enjoying your uber ride. If you have signed up UBER using promocode given on this web page, thank you all guys.

          My account was banned(auto banned by system) and disabled. I asked for reason and here is the full message from Uber customer care.


Thank you for reaching out! Sorry about the inconvenience caused. Let's see if we can get to the bottom of this issue. It looks like our system has auto-banned your device as it's linked to multiple accounts. For the safety of the account, can you provide me a copy of your ID? Let me know if I can help provide more information for you as well so we can hopefully resolve this.
Best,
Shravya
Uber

     Avoid using multiple accounts on same device. 

If you are facing such banned account issue, this may be the reason. If still your account is not reinstated then click here to raise formal service request.

 Log a service request with UBER

If you are facing payment related issue, Click here for more info about Paytm wallet issues.
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30 comments :

  1. Did u get ur account back?

    ReplyDelete
    Replies

    1. Yes, Its back to normal .

      Delete
  • murthy sathyanarayanaJanuary 21, 2015 at 3:26 PM

    If I book the uber cab through wallet and i have enough credits from where the money will be deduct from wallet or uber credit please tell me

    ReplyDelete
    Replies

    1. By default credits option is selected for payment unless you have changed it.
      So payment via credits untill you have sufficient balance.

      Delete

  • Hi,
    Can you enable my uber account.my account was disabled since last week i drop a mail couple of times but stil yet i did not get any response for enabling my account.please do it asap.
    my mail id is [email protected]

    thanks again.

    ReplyDelete
    Replies

    1. Go and submit a request here

      Give proper explanation of your problem

      https://support.uber.com/hc/en-us/requests/new

      Uber support people will reply you in 24 hrs

      Delete

  • I am not able to log in my new uber ID, there is number of mails made by me to uber support but there is no response from your side. Again i would like to request you please do the needful.
    Also, if your company is not going to help me then please inform the same. No one have time to made a mail to your support on daily basis.

    ReplyDelete
    Replies

    1. Go and submit a request here

      Give proper explanation of your problem

      https://support.uber.com/hc/en-us/requests/new

      Uber support people will reply you in 24 hrs

      Delete

  • My account was disabled this Sunday and I have dropped around 17 Emails since. I have also raised requests using the request form. I am receiving no response. For my initial Emails, a person named Antonio replied saying I have violated their terms of service. He also mentioned that I will have uninterrupted access to their service. SInce then, I stopped receiving replies and my requests' status goes to, 'Solved' even without solving my issue. I am dropping back to back Emails everyday and not receiving replies is not a way to solve issues. I need my account back. My family's accounts have also been disabled.

    ReplyDelete

  • Hi,
    My uber account also got disabled please activate it asap. I have to take ride soon. my email id [email protected]

    I promoted many persons to uber please Enable my account

    ReplyDelete
    Replies
    1. abhishek mauryaMarch 17, 2015 at 6:42 PM

      Log service request here https://support.uber.com/hc/en-us/requests/new

      Delete

    2. Dear Abhisek,


      it showing the below error
      Your account has been disabled. Please contact [email protected] for a prompt resolution.

      Delete

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