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How to report issue with uber trip via Fare Review?

How to report issue with uber trip
How to report issue with uber trip
Here comes my first blog post about the issues many people may be facing sometime. You may not be happy with your Uber experience. You may have had bad driver, bad route, longer duration of trip, trip didn't end properly on drop off location, driver was talking on phone, trip route was not optimized.

You can always contact uber with any concern and Uber will try to help you in genuine cases. Such cases will be judged on your rating and driver's rating, means past behavior, past feed backs if any and some more parameters if needed like road condition, traffic condition, high demand time like new year eve or some special events on the way which may affect traffic routes etc.

Read Also : Issues and Solutions with paytm and Uber App

Use of trip receipt

You get trip receipt after each trip in mail then visit the trip details page,  which consists above links to find lost item, get a fare review, resend receipt, download invoice (may appear after few hours), with some more details about your trip like start and end location with time, trip route, fare breakup, notification of promocode is applied or not etc.

Report your issue via Fare Review link

You can write brief review about the trip or any issue you faced here. Some cases might be like this as explained below. All the issues are already mentioned in the mobile app. Just go to History-> Select trip -> Need Help? -> Select an Issue to see this page on mobile.

How to report issue with uber trip
How to report issue with uber trip?


If you have concerns about the route your driver took, let us know the details and we’ll be happy to review the fare.

Fares for trips are charged by both distance and time. Keep in mind that if events outside of your driver’s control (such as traffic or construction) impact your fare, we may not be able to provide an adjustment.


You can find the breakdown of your fare by tapping Help in the app, selecting the trip, and tapping Receipt. You can also see the fare breakdown in the receipt sent to your email address.

If you believe your fare was charged incorrectly, please visit the Trips section of the Help menu and select the trip in question to submit your request.


You may cancel your request without charge for up to 5 minutes after your driver accepts your trip.

Cancellations made after 5 minutes will incur a fee to compensate your driver for his or her time. If your driver waits more than five minutes after arriving at your request location and cancels the trip, you will be charged a cancellation fee.

Read Also : How to claim your cancellation fee , if its not your fault

Please note: if your driver is running more than 5 minutes behind the provided ETA, you will not be charged a cancellation fee.

If you believe you were charged unfairly, please share details below so that we may follow up.

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How to Re-authorize or unlink paytm with Uber India App

Having and active Uber and Paytm account is good, but if something goes wrong from either Uber or paytm side, you the customer suffers a lot. You can't book your ride back home, you can't book ride to airport, railway station. It becomes annoying to have such messy technical app. We cannot predict what may happen in future but we may be ready with some preparation.

Uber does all account sweep for security measures from time to time, if it finds any suspicion, it blocks account, put hold on booking a ride, asks for re-verification of ID or payment method. Recently Paytm was hacked and some hacker were able to make payment in paytm from some other account, hance Uber took security measure and put hold on some accounts.

The above image shows Merchants Authorized by you (Screenshot updated), where you can see Uber if you have already added paytm with uber.
How to Re-authorize or unlink paytm with Uber India AppLogin to paytm account on website or register paytmNavigate to Mercha…

How can you regain access of your Uber account once it's disabled?

Update: Banned account is a pain, I have many friends who got locked out form Uber due to suspicious activity, some got their account enabled again after some conversation with Uber support and mostly are banned for life. Here is one scenario when you account may get banned. Read this story till end to get the idea.

Q. How can you regain access of your Uber account once it's disabled?

Recently uber had this scheme of "refer someone, that refferal gets 600 credits and you get 600 when he makes his/her first ride".

I made many people join , though all refferals were real and accounts were created with their permission and presence but all accounts were created from my phone .

I earned many credits. But soon my account was closed down.
Now whenever I try logging in from any acount in my phone  it gets banned within few minutes.

Is there any solution or any hack to avoid this and get my acount back ? I still have 5k credits left in my account and I desperately want it.